NIKON Aculon A211 10 x 42 mm Porro Prism Binoculars – Black – New

Delivery – Small Box Electricals

Delivery – Big Box Appliances & Electricals

Returns, cancellations and faulty goods
policy

Quick
Guide

• Returns are FREE
via any Post Office

• CLICK HERE to
create your return label

• Refunds are paid
once your product is back with us

• If you want an
exchange, email us at: curryspcworldoutlet@knowhow.com

• For more
information, read on…

Warranties

•
ALL of our products come with a reassuring 12 month
warranty

Returns

•
Returns are FREE & EASY via any Post Office

•
Simply CLICK
HERE to create your FREE Royal Mail return postage label and follow the
EASY instructions on how to return your order.

•
Complete the Reason for Return note that came with your parcel & include it in
the parcel with your return.

•
Take your parcel into any Post Office. CLICK HERE to find your
nearest Post Office.

•
Remember to ask for a proof of return receipt from your Post Office as this will
act as proof of posting should the parcel go astray. Failure to obtain this may
prevent us from refunding you if your return is not received by
us.

•
Your return can be tracked using the tracking reference from your proof of return
receipt by clicking TRACK MY
RETURN

•
Returns will be processed within 24 hours once received at our warehouse (excluding
weekends and bank holidays).

•
We’ll send you an email as soon as we’ve completed your return, letting
you know your parcel has been received & a refund or exchange has been
processed.

•
Refunds will be issued to the payment method you used to place your original order.
This typically takes 5 working days in the UK, depending on your payment method
issuer.

Exchanges

•
If you would prefer an exchange rather than a refund, please let us know by
emailing the eBay store team at
curryspcworldoutlet@knowhow.com

•
We’ll reply within 24hours (Mon-Fri, 9-5, excluding Bank Holidays) and do our best
to help!

•
The eBay store sells some end-of-line products, so this type of stock is limited
and we may not have a direct replacement available for an
exchange.

•
If your purchase develops a fault within the applicable warranty period, we may
offer an exchange for the same, or a similar product, depending on our current
stock. If we don’t have stock available for an exchange, an exchange will not
be available to you.

•
All exchanges are at the discretion of Currys/PC World eBay
store.

•
The exchange of CD’s, DVD’s and computer software may be restricted to the same
product.

•
If a product is returned as faulty but found not to have a manufacturing fault or
if a fault has developed as a result of accident, neglect or misuse, no exchange
will be provided, and no costs will be refunded.

•
Serial numbers of all parts and products will be verified against the returned
item/s. If the serial number/s of the returned item/s are found not to correspond
with the original serial number/s, no exchange will be provided, and no costs will
be refunded.

•
Any form of investigation, intervention or repair undertaken on your purchase by
any party other than Dixons Carphone PLC will result in the invalidation of the
applicable product warranty, and a return will not be accepted and no costs will be
refunded.

•
All warranties are non-transferrable.

Cancellations / Non-faulty
returns

•
If you change your mind, and wish to return your order, you must do so within 14
calendar days of the date of delivery.

•
Unwanted returns are not accepted after this period.

•
To qualify for a refund, unwanted products must be:

–
unopened
– in an ‘as new’ condition
– unused, without installation or data input
– in the same condition as supplied to you
– complete with any accessories and free gifts offered with it
– with the original box and unopened packaging

•
Unwanted products cannot be accepted after 14 days if any of the above criteria are
not met.

•
The right of cancellation does not apply in the following
circumstances:

-When
the product seal has been broken on any DVDs, CDs, memory cards or software,
including games
– On any personal hygiene products such as shavers, hair care products
– On headphones, where the seal on the packaging is broken
– If you want to return a Software Product Activation Key card which is not
faulty, the silver strip on the back of the card must be fully intact as
new

• If a product is returned as
unwanted, but the above conditions are not met, no costs will be
refunded.

• Serial numbers of all parts
and products will be verified against the returned item/s. If the serial number/s
of the returned item/s are found not to correspond with the original serial
number/s, no costs will be refunded.

• Any form of investigation,
intervention or repair undertaken on your purchase by any party other than Dixons
Carphone PLC will result in the invalidation of the applicable product warranty,
and a return will not be accepted and no costs will be refunded.

• All warranties are
non-transferrable.

Faulty
products

•
Currys/PC World eBay store provides a 12 month warranty on ALL faulty products,
applicable from the date of payment.

•
If your item develops a fault within 12 months, a full refund will be processed,
once the product has been returned to the eBay store team.

•
To qualify for a refund the product must be:

–
in the same condition as supplied to you
– complete with any accessories and free gifts offered with it
– if possible, with the original box and packaging

•
The above warranties do not cover non-faulty products, nor issues caused by
accident, neglect, misuse or normal wear and tear.

•
If a product is returned as faulty but found not to have a manufacturing fault or
if a fault has developed as a result of accident, neglect or misuse, no costs will
be refunded.

•
Please note – we do not stock spare parts, and are unable to send replacement
parts

•
Currently, we cannot offer a repair service on eBay store
purchases

•
Serial numbers of all parts and products will be verified against the returned
item/s. If the serial number/s of the returned item/s are found not to correspond
with the original serial number/s, no costs will be refunded.

•
Any form of investigation, intervention or repair undertaken on your purchase by
any party other than Dixons Carphone PLC will result in the invalidation of the
applicable product warranty, and a return will not be accepted and no costs will be
refunded.

•
All warranties are non-transferrable.

Repairs

•
Currently we cannot offer a repair service on any eBay store
purchases

• A
repair via the product manufacturer may be available, depending upon the nature and
terms of any manufacturer warranty with the product. Please contact the
manufacturer directly

•
We are unable to confirm what manufacturer warranty is contained within eBay store
products, nor whether the manufacturer will honour any
guarantees.

Refunds

•
Your Paypal account will be refunded once we have received your
return.

•
In all cases, goods must be received before refunds are given.

•
We’ll email you once the item is received by our warehouse.

•
You can expect your refund to be processed within 48 hours of us confirming we have
received the item. You will receive an email confirming your return has been
received and a refund has been processed.

•
Express delivery costs will only be refunded if you notify us within 14 calendar
days of delivery, and :

– you
received an incorrect item
– you received a damaged item
– you received a faulty item

• Please note that it can take
up to 5 days for a refund to appear in your PayPal account.

Can a Currys or PC World
retail store help?

•
Our high street retail stores are not able to provide technical support or refund
any Currys/PC World eBay store purchases

• All returns must be via the
Currys PC World eBay store